American Tall Reviews
American Tall Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
American Tall has a 1.6 star rating from 36 reviews; consumers are mostly dissatisfied. Pros noted: clothes and fits. Common cons: no customer service, poor descriptions, delivery and refund issues; price level reported as high.
Key Takeaways for Future Customers
- American Tall reviews show fit and clothing quality can be good.
- Prepare for limited customer service and difficult exchanges or refunds.
- Do not rely on express shipping or expect timely delivery updates.
Negative Feedback / Risk Areas
- Frequent customer complaints about no phone support and unresponsive email.
- Many report missing or delayed orders and trouble tracking deliveries.
- Recurring refund, exchange, and return policy failures and billing/UPS charge disputes.
- Website and checkout issues make ordering and order management difficult.
Positive Feedback
Customers who received items report good clothes and proper fits.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
American Tall has a 1.6 star rating from 36 reviews; consumers are mostly dissatisfied. Pros noted: clothes and fits. Common cons: no customer service, poor descriptions, delivery and refund issues; price level reported as high.
Key Takeaways for Future Customers
- American Tall reviews show fit and clothing quality can be good.
- Prepare for limited customer service and difficult exchanges or refunds.
- Do not rely on express shipping or expect timely delivery updates.
Negative Feedback / Risk Areas
- Frequent customer complaints about no phone support and unresponsive email.
- Many report missing or delayed orders and trouble tracking deliveries.
- Recurring refund, exchange, and return policy failures and billing/UPS charge disputes.
- Website and checkout issues make ordering and order management difficult.
Positive Feedback
Customers who received items report good clothes and proper fits.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toledo, Ohio
I did not get a receipt or conformation #
O ordered 2 pair of pants and the conformation # does not work and when I sign in, it does not have proof of my purchase.. so it’s like I never purchased the pants but I have purchased pants and my bank account shows that
I did not get a receipt or conformation #.
I have know way of knowing if Im going to receive my purchase..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Davenport, Florida
It's pretty bad what you can't talk to a real person on the phone instead of this IA
Not good i hit store credit sending package back by mistake and you wouldn't put it back on my credit card no way to do business. Took forever to get code for store credit.
Evanston, Illinois
Cancel return 200****
Too technical and takes too much of my time to figure out how to operate your system. Less labor, more profit.
- Clothes
- Order return system
Preferred solution: Change to order/return system
User's recommendation: First,have a degree in computer science
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Allen, Texas
Ticket number 275674 need my money back in my account unauthorized order
- - Refund $1217 for order #275674 ASAP.
- - Three emails sent with no response and no one called; order canceled 10 minutes after confirmation.
Refund my money ASAP.
And I sent three emails and no response.
And no one called me yet.
I cancelled this order 10 minutes after the confirmation; please stop the order and refund me $1217 now, please. I don't know why your customer service people can't call customers. #275674
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible time trying to reach the company- ridiculous
Company makes it very difficult to reach
Sometimes you need a human
Again
Ridiculous that I gave to write more
Portage, Indiana
Return defective product
I didn't get the help I needed, and a screen came up for me to be charged $45. This is ridiculous. Someone needs to call me back.
- Tall clothes
- No customer support
Preferred solution: Full refund
User's recommendation: Don’t buy from this vendor they are not
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed a return label
Good morning. I have a QR code that the USPS doesn't use. Can you send me a label so I can return the item to you?
- It should be a phone number listed to contact this company
Preferred solution: Refund
User's recommendation: It should be a phone number to contact this company
New Lexington, Ohio
My order
I ordered a $129 jacket and paid for express shipping. It was supposed to be delivered almost a week ago.
- Fits
- Gets lost in transit
Preferred solution: Deliver product or service ordered
User's recommendation: Do not pay extra for express shipping
Lubbock, Texas
Exchange
- - Exchange order 183**** for Large Tall.
- - Out of stock for charcoal; needs return label and a non-black Large Tall.
Order 183**** I was just trying to call not upset I just need to exchange these for Large Tall When I go to do exchange it says out of stock for the charcole but gave me no option to choose another color He already has black So I need a return label and a large tall in a different color not black
Chicago, Illinois
Trying to find out if my order is on the way.
I'm trying to get some information about my order placed on November 30, 2025. There has been no communication.
- Communication
Preferred solution: Deliver product or service ordered
User's recommendation: Work with a company that answers the phone. I’m in business and my clients love that I actually answer the phone.
Lakeville, Minnesota
Need help with my order. Im still waiting to hear back from you. Im very dissatisfied with your customer service. PLEASE call me back!!
How long do I have to wait for help? It is 2025, how could your customer service be so lacking!? Please help me get the correct order.
User's recommendation: Dont order anything that may need to be returned because customer service is nonexistent. Customers dont have time to invest in tracking down help
Amelia Court House, Virginia
I simply want to get in touch with the company to ask if they can make the shipment faster but then I can’t reach anyone
Trying to get my order shipped faster. Not sure why this goes to pissed consumer since Im not pissed
Preferred solution: Deliver product or service ordered
We're sorry you're having issues getting in contact with our team. Once an order has been placed and shipped, we are unable to make any changes to the shipping method.
We recommend always reviewing the shipping options we have available at checkout to choose the best one based on the need for the order.
You may view our shipping timeframes and options in our Help Center here: https://***/hc/en-us/articles/191286****5835-What-Are-Your-Shipping-Options Additionally, you can get in contact with our customer experience team through our AI Assistant. It is helpful for commonly asked questions, but is ready to pass you off to a live agent (within working hours) or create an email ticket if prompted: https://***/chat/
San Antonio, Texas
Did not receive my order
- - -Order not received and customer service has been unresponsive.
- - -Order 161* *** was returned to sender on Sep 21 and there is no update.
Never received my order been trying to contact American Tall and cannot get a customer service representative to find out what happened to my order and why I didnt receive it Order number is 161* ***. I have a email that says it was it was returned to sender.
on September 21. And today is.
October 22. It has been over a month and still have not been able to contact anyone from Customer Service.
User's recommendation: The better Customer Service representation
We're very sorry you've had difficulty in contacting our customer experience team. Please note, that if you need to contact us, it needs to be through our AI Assistant.
If your question cannot be answered by the Assistant, you may request to talk to an agent, and you will be forwarded to a live agent (within working hours) or an email ticket will be created.
Once passed along to an agent they are happy to help resolve any issues you may have. You may contact our team here: https://***/chat/
Locate my store credit
I cannot locate the store credit I am owed. There is not customer service agent to help and I have opened 2 tickets with no response. It says not to open multiple tickets but they wont respond.
Preferred solution: Full refund
We're very sorry to hear you're having a hard time locating your store credit, they sometimes go into the spam/junk/promotional folders of your email, so we always recommend checking there if you haven't received the code. Additionally, our customer experience team answers tickets in sequence, and can take 2 business days to provide a response. You're welcome to request a live agent within working hours if you have a more urgent issue that needs addressing: https://***/chat/
Return issue
I need to speak to someone about returns and your website isnt helping me.
I need direct help from a representative and cant get through to you
We're very sorry you had difficulty getting in contact with our team to process a return request. Our AI Assistant is helpful for commonly asked questions, however, is ready to pass you off to a live agent (within working hours) or create an email ticket if prompted.
Once passed off to our team they are able to assist you with your request. If you ever have questions, please feel free to contact our customer experience team: https://***/chat/
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRetrieve store credit
It worked really well and easy to retrieve my store credit. Great functional system.shop with trust.
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We're very sorry to hear your jeans developed a rip down the back seam, thank you for sharing this with us! If you still need assistance having this issue resolved please contact our team through this link, so we may assist you: https://***/chat/